Customer Service

• Registration
• Personal data and security
• Placing an order
• Transportation and delivery
• Payment, Pricing & Promotions
• Reclamation and replacement
• Warranty conditions

By clicking on any subject as illustrations, text, buttons, links or other elements, which are part of www.aquagartencenter.com  structure and vision you will agree with the current conditions for using the webpage and the online shop.

Registration

The registration in Aquagatencenter.com is free of charge for any customer.
Customers can freely use all the information regarding different products, to get familiar with their technical specifications, prices and all current promotions even without having registration.
The registration gives some additional functionalities and advantages of the customers. When creating an account in our online shop, you can faster and easier place an order. You will be able to collect and save different delivery addresses and to track your shipments.

You can create your customer account here

All the fields marked with * need to be filled. When placing a tick to the “Sign me for bulleting” you declare your agreement to receive via email an informational bulletin by Aquagartencenter.com team. The advantage of being signed for the bulletin is to keep you always updated with the last promotions and sales and all new products and interesting information.
Aquagartencenter.com team remains at your disposal any time you need assistance regarding questions you have or help you need.
Please contact us at: +359 879 444 121

Personal data and security

We assure you that all your personal data filled in Aquagartencenter.com while registration or shopping are under the protection of Personal data security law.
By accepting the customer conditions you declare your agreement for your personal data to be stored, processed and used by Aquagartencenter.com. For instance we would use your personal data to help you processing an order or payment or to contact you regarding our services and products. We would submit your data to third parties as banks or couriers only in order to handle on your online order. Aquagartencenter.com would NOT submit your personal data to third parties with purpose of monetary gain.
Information collected from questionnaires, games or draws is used by the Aquagartencenter team in order to study and fulfill all customers’ needs and desires in the best way. This allows us to offer you solutions that meet your requirements and even more.

Placing an order

Aquagartencenter.com gives their customers two opportunities - to order through their registration in the system or to order as guests. Here are some advantages which the registration will bring you:
• Rapid and easy to order
• Easy access to your customer history and status
• Some advanced functionalities and bonuses for the registered customers.

To place an order you should:
• Get agreed with the current conditions and rules for order, delivery and payment
• To mark all needed contact details to the person who should we deliver to (name, address, phone number, email)
• To be sure the person who we will deliver to is available for receiving the order.

When processing the order, we may ask you for some additional information as we contact you via email, fax or phone call. In case customer did not provide the necessary contact information, the order will be closed with or without an alert.
Your order may be also closed due to stock unavailability or other reason. In such a case you will be informed for the reason your order will not be processed. 

Transportation and delivery

Aquagartencenter.com provides to their clients the opportunity to get free delivery, while keeping up being loyal to their favorite brands and manufacturers.
Free delivery conditions:
• The amount needed for reaching the free delivery service is different for every producer. (Please see the table). Free delivery can be processed when the order reaches certain amount for certain products.
• Aquagartencenter.com can provide free delivery for orders paid via bank and corresponding to the upper mentioned conditions. There is no free delivery service for Cash on Delivery orders.
• Aquagartencenter.com will cover all expenses on your delivery to the closest to you courier office.
• Aquagartencenter.com does not cover the transportation expenses in cases when customer wants express delivery or any other kind of delivery.
• When ordering PROMOTIONAL PRODUCTS, where conditions cover the upper mentioned requirements, please contact the Aquagartencenter team for more information regarding the delivery conditions.
• Aquagartencener.com DOES NOT take any responsibility for delivery missed deadlines due to force major, other reasons out of our control or delay caused by the courier company.

Payment, Pricing & Promotions

Aquagartencenter.com offers to their customers two different ways of payment – via bank or Cash on Delivery. If bank payment is chosen by the client, the order will be delivered after payment confirmation is received.
If the client chose Cash on Delivery payment they have to pay the corresponding amount to the courier when received the order. Together with the order customer will receive bill of goods or invoice, receipt and bill of loading.
Aquagartencenter.com reserves their right to change all subjects in the online shop without an alert as prices, promotional offers, technical specifications, photos and other. The customer has to pay only the price which is offered in the time of online order. The personal value of the products does not include the delivery expenses.
The aquagartencenter.com team does not take any responsibilities for mistakes caused by the webpage administrators. There may be some discrepancy between images and the real product look. If so we guarantee to the customer that this would not affect the technical specifications of the product.

Reclamation and replacement

Customers have the full right to close an order in 7 working days after receiving them. This would be possible only if returned products have been not used, their package is not damaged and the products are in the same conditions as when delivered according to Article 5 of the Law on Customers protection. All expenses as transportation costs would be responsibility of the customer.
If there is defect detected into 24 hours after delivery, the ordered product can be returned and replaced if not damaged additionally by the customer.

Warranty conditions

Aquagartencenter.com provides to their clients warranty in accordance to terms and conditions stated for each product. Warranty services cannot be provided in case of:
• Damages caused by improper storage
• Reparation implemented by the client or other unauthorized person.
• Damages caused by Improper exploitation
Additional conditions:
Aquagartencenter.com does not take responsibility for damages caused by transportation, if the ordered product has not been insured according to customer’s request.

All customers who have shopped via Aquagartencenter.com are always welcome to visit us in our offices for free consultation regarding the right exploitation

Happy shopping through www.aquagartencenter.com!